Fast Response for Press
Media questions are usually answered within 2 hours; for urgent coverage, write in the live chat first
Dhaka reporters may also receive a concise brief with address
Press and Media Contact
Email Support Address
Send press notes, interviews, and verification information by email; if you include 'media' in the subject line, priority is given
This lets the customer-service team route requests to the correct department
Live chat is available
For simple questions, write in live chat; login, app, and account issues are handled quickly there
If you leave a message at night, you will receive a reply in
Media Resources at a Glance
Press Kit
Logo, brief introduction, and journey information from 2020 onward here for easy use, and the format is clear
This can be reviewed in 1 minute before publication
Brand Asset
High-resolution images, logo variants, and screenshots are kept separately; if needed, quick download links are provided
OKGO App and APK visuals coverage are also available
Executive Biography
Concise bio, areas of work, and brand focus fit on one page; this is very useful for editors
If you have questions, you can send them in 3 bullet points via
If more background is needed OKGO About Page See
General Contact Path
Customer-Service Support
Account, Sign In, and App Setup help here; new users typically solve in 3 steps
Questions about bKash or Nagad can also be clarified
Mobile Support
On small screens, chat, email, and account links are shown together; pages load quickly even on weak networks
Users using Rocket can also send questions separately
For transaction-related assistance OKGO Payment Guide And Account Top-Up Page See
OKGO Support Quick Information
4.2/5 Rating
Based on 85,966 reviews, the average rating is 4.2, giving a clear picture of support quality
3.9M+ users
Support questions are also handled on a large scale, so both live-chat and email channels are kept
99.8% uptime
The site stays up, and the contact route is fairly stable; urgent messages do not get lost midway
Active in 22 countries
Bangladesh users send questions separately from Dhaka, Chattogram, and Sylhet
How to get help quickly
1. Describe the
Describe what happened in one line; login, app, or email, whichever is easier
2. Choose Channel
For quick talk, if you need live-chat, email the press at the media address
3. Verify information
Provide account name, phone number, and last message; this will make the reply twice as fast
4. Follow up
Leave the email thread; if needed, return to the same conversation later
If you want to sign in OKGO Login Use it, and get started. Open a new account
Frequently asked 3 questions
How long does a press message reply take?
Usually the first reply arrives within 2 hours; during busy times it may be a little late, but the email queue is kept.
What can be said in live chat?
OKGO Support, about account, app, and login, write brief questions; it's best not to share personal information.
Will I get help with bKash or Nagad?
Yes, questions related to bKash, Nagad, and Rocket in Bangladesh are addressed separately.
For more help OKGO Help View page, or OKGO App Get information